The specialized business services sector is today of utmost importance when striving to achieve a high level of economic growth, improve economic potential, and increase competitiveness – on a local, regional, national and international scale. It is based in developing a culture of innovation, extending specialized expertise, and investing in research and development.
Luckily, Krakow is equipped with the required resources, facilities, and experience that make it possible to follow this path of development.
Data provided in the latest ABSL’s Business Services Sector in Poland 2024 Report are testament to the increasing productivity of the modern business services sector, which is leading in a new direction of long-term development.
The modern business services sector is now entering a stage of accelerated development. With the increase in knowledge-based services, which constitute over 55.5% of all services, and an increase in the importance of mid-office processes, whose share exceeded 50% for the first time, the focus of businesses is shifting from increases mostly understood in terms of higher employment into quality factors – productivity, progress, automation, and innovation
BSS in Krakow is offering more jobs
The number of employees in centres located in Poland was 457,100 in Q1 2024, growth of 3.8% per annum. More than a half of new jobs were created in three locations – Krakow, Warsaw and Wrocław. Krakow has already crossed the threshold of 100,000 employees in the sector, and maintains the highest average employment rate (351), over 30% higher than the Poland’s average. Twenty-five centres in Krakow employ 1,000 or more people (58.6% of total employment in the sector in Krakow). The data show that the sector alone has a strong local specialization footprint in Krakow. For another year in a row, our city continues to lead the ABSL ranking in the category of highly skilled employees, which is crucial from the perspective of sector development based on highly specialized services.
‘For years now, higher education institutions in Krakow have been a significant argument when attracting investors. They provide high-quality education in a more and more modern and innovative manner. Human resources, and cooperation between business and higher education institution are also appreciated, as they play an important role in the sector’s transformation. Better innovation or higher demand for IT professionals means that investors want to make sure to have access to employees with the desired skills,’ says Stanisław Mazur, Deputy Mayor of the City of Krakow, adding: ‘For years now, Krakow has been highly valued for its extensive business infrastructure conducive to the development of international investment and an excellent, well-connected location.’
Business services sector of Krakow in numbersi
101,000 – number of employees in business services centres in 2024
288 – number of business services centres (Q1 2024)
45 – number of centres employing at least 500 people (Q1 2024)
9 – number of new centres created in 2023 and 2024
7.1% – accumulated job growth in the sector (CAGR) from 2019-2024
29,331 – number of jobs created since Q1 2019 3.4 % – location quotient
104,000 – forecast number of jobs in the sector in Q1 2025
Krakow as your place to invest.
The Investors and Innovative Economy Support Centre – a specialized unit of the Krakow City Office that assists with investment activities.
The centre assists anyone interested in developing their business in Krakow, from small construction projects, through locating modern services centres, to large investment undertakings. In all cases, the investor can be sure of receiving professional and swift assistance.
Contact details:
Department for Entrepreneurship and Innovation at the Krakow City Office
Investors and Innovative Economy Support Centre
ul. Zabłocie 22, 30-701 Krakow, Poland
phone no. +48 12 616 1128
e-mail: cwi@um.krakow.pl
iSource of data: ABSL’s Business Services Sector in Poland 2024 Report
